Responsible Gaming
at pvipp

1 Age Restriction & Verification

pvipp operates an absolute 18+ policy. Gambling is strictly prohibited for anyone under the age of 18 years. This is not just a platform rule — it reflects our deep commitment to protecting young people from the potential harms associated with gambling activity.

Every player who registers a pvipp account is required to confirm that they are 18 years of age or older. Before processing any withdrawal, and at other points during the account lifecycle, pvipp conducts a formal Know Your Customer (KYC) verification process. This process requires players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driver's licence — to confirm their name, date of birth, and identity.

If pvipp identifies or has reasonable grounds to suspect that a player is under the age of 18, we will immediately suspend that account, freeze any funds held, and conduct an investigation. Any account found to belong to a minor will be permanently closed, and all deposits made will be returned after verification. pvipp takes underage gambling extremely seriously and will cooperate fully with any relevant authorities where required.

2 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually, and many people do not recognise the warning signs until gambling has already caused significant harm. pvipp encourages all players to regularly reflect on their gambling habits and to take action early if they notice any of the following signs.

Ask yourself these questions honestly. If you answer "yes" to one or more of them, it may be time to use pvipp's responsible gaming tools or seek external support:

• Do you spend more money gambling than you originally planned or can afford?
• Do you gamble to try to win back money you have already lost (chasing losses)?
• Do you feel irritable, anxious, or restless when you are not gambling?
• Has gambling caused arguments or tension with family members, friends, or colleagues?
• Do you neglect work, study, meals, sleep, or other responsibilities because of gambling?
• Have you borrowed money or sold possessions to fund gambling activity?
• Do you lie to people close to you about the amount of time or money you spend gambling?
• Have you tried to stop or cut down gambling but found it difficult to do so?
• Do you think about gambling when you should be focused on other things?

Recognising a problem is the first and most important step. pvipp urges you to take action immediately if gambling is affecting your wellbeing. Our tools and support team are available 24 hours a day, seven days a week.

3 Deposit & Spending Limits

pvipp provides every registered player with the ability to set personal deposit limits on their account. These limits give you firm control over how much money you add to your pvipp account within a defined time period, helping you maintain a responsible gambling budget that fits your personal finances.

The following types of limits are available to all pvipp players:

Important: When you request a reduction to any existing limit, the new lower limit takes effect immediately. When you request an increase to a limit, a mandatory 24-hour waiting period applies before the increase comes into force. This cooling-off period is a deliberate protection measure — it gives you time to reconsider before access to higher deposit amounts is granted. pvipp staff cannot override or bypass these waiting periods under any circumstances.

4 Time-Out & Cooling-Off

Sometimes a short break from gambling is all you need to regain perspective. pvipp's time-out feature allows you to temporarily suspend your account for a defined short period without permanently closing it. Time-out options available on pvipp include:

• 24-Hour Time-Out: Suspends all gambling activity for one full day. Useful if you feel you have been playing too much in a single session or day.
• 7-Day Time-Out: Suspends your account for one full week. A good option if you want to take a break after a difficult week of results or feel you need space to reassess your habits.
• 30-Day Time-Out: Suspends your account for a full calendar month. This longer cooling-off period is suitable for players who feel their gambling is becoming more frequent than they would like.
• Custom Period: Contact [email protected] to request a custom time-out period of any duration between 1 and 180 days.

During any active time-out, your pvipp account will be inaccessible for gambling and betting purposes. All promotional communications and bonus notifications will be paused for the duration of your time-out. You will not be able to override or cancel a time-out once it has been activated — this is intentional and is designed to protect players from impulsive decisions made during a difficult moment.

When a time-out expires, your account will be restored automatically. pvipp will not send you any promotional messages in the 48 hours following the end of a time-out, giving you additional space to decide whether you wish to return to gambling activity.

5 Self-Exclusion Programme

Self-exclusion is a formal, binding commitment to stop gambling on pvipp for an extended period. It is designed for players who feel that gambling has become a serious problem and who need a firm, enforced break. pvipp takes self-exclusion requests with the utmost seriousness and processes them as a priority.

To request self-exclusion from pvipp, follow these steps:

• 01

  Contact pvipp Support

  Send an email to [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Include your registered email address and the self-exclusion period you are requesting (minimum 6 months; options include 6 months, 1 year, 2 years, 3 years, or permanent exclusion).

• 02

  Identity Confirmation

  Our support team will confirm your identity before processing the exclusion to ensure the request applies to the correct account. This is a brief verification step and will not delay the exclusion being applied.

• 03

  Account Suspension Applied

  Your account will be suspended within 24 hours of your confirmed request — usually much sooner. All access to gambling and betting features will be blocked for the full duration of the exclusion period. Any balance remaining in your account at the time of exclusion will be held securely.

• 04

  Marketing Stop

  All promotional emails, SMS messages, and bonus notifications will be immediately stopped as part of the self-exclusion process. pvipp will not attempt to contact you with any marketing material for the entire duration of your exclusion period.

• 05

  Re-Registration Block

  pvipp will take reasonable technical steps to prevent you from opening a new account during your self-exclusion period. If you attempt to register a new account and our systems detect this, the account will be closed and any deposits returned.

6 Player Protection Tools

Beyond deposit limits and self-exclusion, pvipp provides a broader set of player protection features that are available to all registered accounts. These tools are designed to give you ongoing visibility and control over your gambling activity:

• Gaming History Access: View a complete record of all bets placed, games played, deposits made, and withdrawals processed on your account. Full transparency over your activity helps you spot patterns that may warrant attention.
• Session Timer Alerts: Set an alert to notify you when you have been logged in and actively playing for a specified length of time (e.g., 30 minutes, 1 hour, 2 hours). These reminders help you take regular breaks and maintain perspective on how long you are spending on the platform.
• Balance Visibility: Your real-money account balance is always clearly displayed on the pvipp platform, so you are never unaware of how much you have available. pvipp does not obscure or minimise balance figures.
• Responsible Gaming Pop-Up Reminders: For players who have been active on pvipp for extended periods without a break, the platform may display a responsible gaming reminder encouraging you to take a pause and reflect on your session.
• Account Activity Summary: Request a monthly summary of your gambling activity — including total deposits, total losses, and time spent on the platform — by emailing [email protected]. This overview can be a valuable tool for maintaining a clear picture of your gambling habits.

7 Getting Support & Help

If you are concerned about your own gambling or that of someone you care about, please reach out. You do not need to be in crisis to ask for help — seeking support early is always the right decision. pvipp's support team is trained to handle responsible gaming concerns with care and without judgement.

To contact pvipp directly regarding a responsible gaming matter, email our support team at [email protected] with the subject line "Responsible Gaming" and describe the nature of your concern. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and will respond to responsible gaming requests as a priority.

In addition to pvipp's in-house support, players in Bangladesh who are experiencing serious difficulties with gambling are strongly encouraged to seek assistance from qualified mental health professionals or community support services available in their area. Speaking to a trusted family member, friend, or healthcare professional can be an important first step in addressing a gambling problem.

Remember: gambling should be enjoyable. If it has stopped being fun, if it is causing stress, or if it is affecting other areas of your life — that is a clear signal to pause and seek help. pvipp is committed to supporting you through that process.

8 pvipp's Commitment

pvipp is committed to operating a gambling platform that puts player wellbeing at the centre of everything we do. We believe that a sustainable, trustworthy platform must proactively support responsible gaming — not simply offer it as an afterthought. The following principles guide our approach to responsible gaming across the pvipp platform:

• Transparency: pvipp will always be honest and clear about the odds of winning, the nature of random outcomes, and the statistical reality that the house has an edge in all casino games and sports betting markets.
• Player First: The long-term wellbeing of our players takes priority over short-term revenue. We would rather a player use self-exclusion than continue gambling beyond their means.
• No Pressure Marketing: pvipp does not use high-pressure tactics in its promotions. We do not contact players with urgent messaging designed to exploit emotions or manipulate decision-making. Players who are in a self-exclusion or time-out period will never receive promotional material from pvipp.
• Continuous Improvement: pvipp regularly reviews its responsible gaming tools and policies to ensure they reflect current best practices. We welcome feedback from players on how our responsible gaming programme can be improved.
• Staff Training: pvipp staff who interact with players are trained to recognise indicators of problem gambling and to respond appropriately, including escalating concerns to our dedicated responsible gaming team when needed.
• Fair Play Standards: All games available on pvipp use certified Random Number Generators (RNG) and are provided by reputable international game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Fair play certification ensures that game outcomes are genuinely random and not manipulated.

pvipp is proud to serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, and beyond. We want every pvipp player to enjoy the platform safely, sustainably, and within their means. Responsible gaming is not a restriction on your enjoyment — it is the foundation of it.