Your Privacy at pvipp

1 Data We Collect

When you interact with the pvipp platform — whether by browsing, registering an account, making a deposit, placing a bet, or contacting our support team — we may collect various categories of personal information. The specific data collected depends on how you use pvipp and the services you access. Below is a full breakdown of the categories of data pvipp may collect:

1.1 Registration & Identity Data

When you create a pvipp account, we collect your full legal name, date of birth, email address, and a self-selected username. This information is required to create and manage your account, verify your age (18+ requirement), and personalise your experience on the platform.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance process, which is required before processing withdrawals and in certain other circumstances, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of address and proof of payment method ownership. KYC documents are processed securely and used solely for identity verification purposes.

1.3 Financial & Transaction Data

pvipp collects records of all financial transactions associated with your account, including deposit amounts, withdrawal requests, transaction timestamps, payment method types (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction reference numbers. We do not store your full mobile banking PINs, card numbers, or account passwords — these are handled directly by your payment provider through their own secure systems.

1.4 Gaming & Betting Activity Data

pvipp retains a complete record of your gaming and betting activity on the platform. This includes bets placed, games played, stakes, outcomes, bonus redemptions, and session durations. This data is used to manage your account balance accurately, resolve disputes, monitor for responsible gaming indicators, and detect potential fraud or prohibited conduct.

1.5 Technical & Device Data

We automatically collect certain technical information when you access pvipp, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This technical data helps us ensure the platform functions correctly across different devices, diagnose issues, and detect unauthorised access attempts.

1.6 Communications Data

When you contact pvipp's support team by email or through any on-platform messaging tool, we retain records of that correspondence. This includes the content of your messages, timestamps, and the resolution of any support requests. These records allow us to provide consistent support and maintain an accurate history of any disputes or complaints.

2 How We Use Your Data

pvipp uses the personal data it collects to operate, maintain, and improve the platform, and to fulfil its legal and operational obligations. The following table sets out the primary purposes for which your data is used and the legal basis for each use:

pvipp will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for such use. If you have opted in to receive promotional emails from pvipp, you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

3 Data Sharing & Third Parties

pvipp does not sell, rent, or trade your personal data. However, in order to operate the platform and comply with applicable legal obligations, we may share certain categories of your data with carefully selected third parties in the following circumstances:

3.1 Payment Processing Partners

To process deposits and withdrawals, pvipp shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. These providers operate under their own privacy policies and data security frameworks. pvipp shares only the minimum data required to execute each transaction.

3.2 Identity Verification Providers

pvipp may use third-party KYC and identity verification services to assist with the verification of player identity documents. These providers process identity data under strict contractual obligations with pvipp and are not permitted to use your data for any purpose other than identity verification on pvipp's behalf.

3.3 Game Technology Providers

pvipp's platform integrates games and betting technology from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session data and game-play data necessary for game delivery and fairness auditing. They are contractually bound to handle such data securely and in accordance with their own published privacy standards.

3.4 Legal & Regulatory Disclosure

pvipp may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by applicable law, court order, or in the legitimate interest of preventing, detecting, or prosecuting fraud, money laundering, or other criminal activity. pvipp will notify you of such disclosures where legally permitted to do so.

4 Cookies & Tracking

pvipp uses cookies — small text files stored on your browser or device — and similar tracking technologies to ensure the platform operates correctly and to understand how players use the site. The following categories of cookies are used on pvipp:

• Strictly Necessary Cookies: These cookies are essential for the pvipp platform to function. They maintain your logged-in session, remember your preferences within a session, and enable core features such as account management and secure transactions. These cookies cannot be disabled without impairing platform functionality.
• Analytical Cookies: pvipp uses anonymised analytical cookies to understand aggregate patterns of platform usage — such as which pages are visited most frequently, how long sessions last, and where users navigate after landing on specific pages. This data helps us improve the platform experience. No personally identifiable information is included in analytical cookie data.
• Functional Cookies: These cookies remember choices you make to personalise your experience, such as preferred language or display settings. They are not used for tracking across third-party sites.

pvipp does not use aggressive third-party behavioural advertising cookies that track your activity across the wider internet. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent some core features of pvipp from working as expected.

5 Data Retention

pvipp retains your personal data for the periods described below. After these periods, data is securely deleted or irreversibly anonymised unless a longer retention period is required by applicable law or is necessary to resolve an outstanding dispute.

• Account & Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with anti-money laundering obligations and to resolve any disputes that may arise after closure.
• KYC Verification Documents: Retained for a minimum of 5 years following the date of verification or account closure, whichever is later, in accordance with applicable identity verification and financial crime prevention standards.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction to support financial auditing, dispute resolution, and regulatory compliance.
• Gaming Activity Logs: Retained for a minimum of 3 years from the date of each gaming session or bet, for the purposes of dispute resolution, responsible gaming monitoring, and fraud detection.
• Support Communications: Retained for 3 years from the date of each communication, unless the communication forms part of an ongoing or unresolved dispute, in which case it is retained until final resolution.
• Technical & Device Data: Typically retained in aggregated or anonymised form for up to 24 months for analytical and security purposes.

Where you request deletion of your personal data (see Section 6), pvipp will delete or anonymise your data to the extent permitted by its legal obligations. Certain data categories — particularly transaction records and KYC documents — may be subject to mandatory retention requirements that override a deletion request during the applicable retention window.

6 Your Privacy Rights

As a pvipp player, you have the following rights in relation to your personal data. These rights may be exercised by contacting pvipp's support team at [email protected] with your account details and a clear description of your request. pvipp aims to respond to all privacy-related requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data pvipp holds about you, including information on how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data pvipp holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your pvipp account settings.
• Right to Erasure: You may request that pvipp delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where the data has been processed unlawfully. This right is subject to pvipp's legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that pvipp restrict the processing of your personal data — for example, while the accuracy of data is being contested or while a complaint is being investigated.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that pvipp provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your personal data where pvipp relies on legitimate interests as the legal basis for processing. pvipp will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where pvipp processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Security Measures

pvipp takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and pvipp's servers is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, payment details, and personal information during transit.
• Secure Data Storage: Personal data and financial records are stored on servers with access restricted to authorised pvipp personnel only. Access controls, role-based permissions, and audit logging are applied to all data storage systems.
• Password Security: pvipp stores account passwords in hashed and salted form. Plain-text passwords are never stored or accessible by pvipp staff. Players are strongly encouraged to choose strong, unique passwords for their pvipp account.
• Fraud Monitoring Systems: pvipp employs automated monitoring systems that continuously scan for suspicious activity, unusual login patterns, and potential security threats. Suspicious activity triggers immediate review and, where necessary, account protection measures.
• Internal Access Controls: Access to player personal data within pvipp's organisation is restricted on a strict need-to-know basis. Staff who handle personal data are trained in data protection principles and confidentiality obligations.
• Third-Party Security Standards: All third-party service providers who handle pvipp player data on our behalf — including payment processors and KYC providers — are contractually required to maintain security standards equivalent to those applied by pvipp.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pvipp will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

8 Contact & Complaints

pvipp takes privacy complaints seriously and is committed to resolving any concerns you may have about how your personal data is handled. If you have a question, concern, or complaint relating to this Privacy Policy or to pvipp's data handling practices, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Complaint — [Your Account Username]"
• Response Time: pvipp aims to acknowledge all privacy complaints within 5 business days and to resolve them within 30 calendar days of receipt.
• Support Hours: Our English-language support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

If you are not satisfied with pvipp's response to your privacy complaint, you may seek further recourse through applicable legal channels available in your jurisdiction. pvipp encourages players to raise concerns directly with us first so that we have the opportunity to address them promptly and fairly.

pvipp reserves the right to update this Privacy Policy periodically. Any material changes will be reflected by an updated "Last Updated" date at the top of this page. We encourage you to review this page from time to time to stay informed of how pvipp protects your personal data. Continued use of the pvipp platform after the publication of any updates constitutes your acceptance of the revised Privacy Policy.